Terms and Conditions

Ryan Details (supplier) LIMITED TERMS AND CONDITIONS;

1. GENERAL

1.1 This Agreement shall apply to all contracts for the supply of services by the Supplier to the Customer.

1.2. Before commencement of the Services the Customer and the Supplier shall agree the Services to be carried out on the Customer’s Vehicle and the price payable for such Services.

1.3 The Supplier shall use all reasonable endeavours to complete the Services within estimated time frames.

2. PRICE AND PAYMENT

2.1 The price for the Services must be agreed by the Supplier prior to the Supplier taking possession of the Customer’s Vehicle. By leaving your vehicle with the, it shall be implied that you agreed for the works to end carried out at the agreed price.)Your Vehicle will be assessed by a member of staff on arrival at the Premises and if it is not as previously described or additional Services are requested by the Customer, the Customer may be subject to an increase in price for the Services.

2.2 The Supplier shall invoice the Customer following completion of the work.

2.3 Invoiced amounts shall be due and payable within 7 days of completion of the work. Non-payment will result in refusal to release your Vehicle and the Supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due until the date of payment at a rate of 2.5% per annum above the base rate of the Bank of England. Extra charges for storage at a daily rate of £30 per day shall apply to any Vehicles that you fail to collect within the required time frame.

3. CANCELLATIONS

Any customer wishing to cancel their work may do so 48 hours before the appointment is due to start. If this timeframe has lapsed, the supplier reserves the right to demand the customer to pay 50% of the agreed work to compensate for materials and time lost.

4. DELIVERY

4.1 The date of delivery specified by the Supplier is an estimate only and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in delivery of the Services.

4.2 Responsibility of the Vehicle will pass to the Customer upon delivery.

5. VEHICLE CONTENTS

The Supplier shall not be held responsible for any personal items left in the Customer’s Vehicle. The Supplier will endeavour to bag any such items that are left in such Vehicle, but we respectfully ask that you remove such items prior to leaving your Vehicle with us.

6. OBLIGATIONS OF THE CUSTOMER

6.1 To enable the Supplier to perform its obligations under this Agreement the Customer shall:

6.1.1 co-operate with the Supplier;

6.1.2 provide the Supplier with any information reasonably required by the Supplier;

6.2.4 comply with such other requirements as agreed between the parties.

6.2 The Customer shall be liable to compensate the Supplier for any expenses incurred by the Supplier as a result of the Customer’s failure to comply with Clause 6.1.

6.3 Without prejudice to any other rights to which the Supplier may be entitled, in the event that the Customer unlawfully terminates or cancels the Services agreed to, the Customer shall be required to pay to the Supplier as agreed damages and the full amount of any third party costs to which the Supplier has committed and in respect of cancellations on less than give (5) working days’ notice, the full amount of the Services agreed to. For the avoidance of doubt, the Customer’s failure to comply with any obligations under Clause 7.1 shall be deemed to be a cancellation of the Services and subject to the payment of damages set out in this Clause 7.3.

6.4 In the event that the Customer or any third party, not being a sub-contractor of the Supplier, shall omit or commit anything which prevents or delays the Supplier from undertaking or complying with any of its obligations under this Agreement, then the Supplier shall notify the Customer as soon as possible and:

6.4.1 the Supplier shall have no liability in respect of any delay to the completion of the work;

6.4.2 if applicable, the timetable for the work will be modified accordingly; and

the management of the Supplier;

6.4.3 the Supplier shall notify the Customer at the same time if it intends to make any claim for additional costs.

6.5 It is this Customer’s duty to disclose to the Supplier any defects, damage or weakness in the Customer’s Vehicle, either known or suspected which may affect any work that the Supplier undertakes during the Cleaning Process.

6.6 Insurance of the Customer’s Vehicle is the Customer’s responsibility at all times. The Supplier does not undertake to insure such Vehicle against loss or damage whilst it is at the Premises. The Supplier will however ensure that the Vehicle is locked at all times.

6.7 Child seats should be removed by the Customer prior to the Vehicle being left at the Premises. Any seats left in the Customer’s Vehicle shall remain in such Vehicle whilst the Supplier undertakes the Cleaning Process. The Supplier shall not be responsible for putting car seats back into the Vehicle and the Customer must ensure that any child seats are secure before using them. The Supplier shall not be held liable for injury or loss caused by the Customer not re-securing any child seats.

7. ILLEGAL SUBSTANCES OR ITEMS

Any illegal substances or items that are found in the Customer’s Vehicle will immediately result in the Service being terminated and such Vehicle will be secured and the relevant authorities notified. It is not the Supplier’s responsibility to notify the Customer of this should it occur.

8. EXCLUSION ZONES AND NOTICES

The Supplier cannot be held responsible for any person or persons entering the Premises and causing injury to themselves due to slippery floors or obstructions. The notice inside the Premises should therefore be noted. It should also be noted that the public are not permitted to enter the work bay areas at the Premises without prior permission of the management of the Supplier and the waiting area situated at the entrance of the Premises is for the use by the Customer.

9. KEYS

You confirm that you have a spare set of keys for your Vehicle and that we shall not be liable for loss or damage caused to you or your Vehicle as a result of us locking them in your Vehicle.

10. REFUSAL

The Supplier reserves the right to refuse to clean a Vehicle and no further contracts will be undertaken for the Customer concerned.

11. PRODUCTS

12.1 The products that the Supplier uses in the course of its business are specifically designed for use on Vehicles. The Supplier shall not be held responsible for any damage caused to the Customer’s Vehicle through the use of these products. The Supplier’s staff take every care when using these products. COSH data sheets are available for viewing by customers, however, prior to notice to our office staff must be given and an appointment arranged should the Customer wish to view such sheets.

12.2 In certain products there are chemicals used which are hazardous, therefore we respectfully request that the Customer does not stand next to any Vehicle whilst it is being washed and utilise our waiting area. Alternatively, we request the Customer remains at a minimum of 30 feet away from such Vehicle. Any harm or injury caused by products splashing on to the Customer due to the aforementioned not being adhered to cannot be the responsibility of the Supplier and is at the Customer’s risk entirely.

13. PAINT PROTECTION FILM

13.1 The Supplier shall offer a five (5) year warranty (from the date of purchase) on paint protection film. For full terms of the warranty, please refer to the separate warranty documentation.

14. LIMITATION OF LIABILITY

14.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

14.2 In no event shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

14.3 For the avoidance of doubt, the Supplier shall not be held liable for the following:

14.3.1 Damage or loss to the Customer’s Vehicle resulting from acts of third parties who are neither employees or persons acting under the instruction of

14.3.2 Damage or loss to the Customer’s Vehicle if such Vehicle is left outside our premises before or after our usual opening hours;

14.3.3 Loss or damage to the Customer or the Customer’s Vehicle caused by us which is attributed to defects, damage or weakness in the Customer’s Vehicle which has not been disclosed to the Supplier, irrespective of whether such defects were previously known to the Customer;

14.4 Nothing in this Agreement shall exclude or limit the Supplier’s liability for death or personal injury resulting from the Supplier’s negligence or that of its employees, agents or subcontractors

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15. ENTIRE AGREEMENT

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

RYAN DETAILS CANCELLATION / /NO SHOW POLICY

Thank you for trusting Ryan Details LTD to look after your vehicle.When you schedule a booking with us we set aside enough time to provide your vehicle with the highest levels of care. Should you need to cancel your booking please contact us as soon as possible, and no later than 48 hours prior to your scheduled appointment. This gives us time to schedule other customers who may be waiting for a booking. Please see our Cancellation / No show policy below.

-For maintenance plans you need to reschedule within that same chosen plan timescale i.e week, bi-weekly, monthly and bi-monthly none can be carried over into following selected plan timescale eles you have to still pay for that booking slot.

-For All other services listed on www.ryandetails.co.uk except maintenance plans such as, paint correction, ceramic coatings and Paint Protection film installation a 50% deposit value of the booking is required and non refundable if not cancelled or rescheduled outside of the 48 hour notice period. 

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