1. General

1.1 These Terms and Conditions apply to all contracts for services provided by Ryan Details Ltd ("Supplier") to the customer ("Customer").

1.2 Prior to the commencement of any services, both the Supplier and the Customer will agree upon the scope of the services and the associated price.

1.3 The Supplier will use reasonable endeavours to complete services within the estimated timeframe; however, delays may occur.

2. Price and Payment

2.1 All service prices must be agreed upon before the Supplier takes possession of the Customer's vehicle. By leaving your vehicle with the Supplier, you consent to the agreed services at the specified price. Vehicles will be assessed on arrival, and any discrepancies or additional requested services may result in an adjusted price.

2.2 Invoices will be issued upon completion of the services.

2.3 Payment is required within 7 days of completion. Failure to pay may result in the retention of the vehicle until payment is made. Late payments will incur interest at 2.5% per annum above the Bank of England base rate. Vehicles not collected within the agreed timeframe will incur a daily storage fee of £30.

3. Cancellations

3.1 Cancellations must be made at least 48 hours before the scheduled appointment.

3.2 Cancellations made after this timeframe may incur a charge of 50% of the agreed service price to cover materials and time lost.

4. Delivery of Services

4.1 Any specified delivery date for services is an estimate only. The Supplier is not liable for any costs, damages, or delays resulting from unforeseen circumstances.

4.2 Responsibility for the vehicle passes to the Customer upon delivery.

5. Vehicle Contents

5.1 The Supplier is not responsible for any personal items left in the vehicle. Customers are advised to remove personal belongings before leaving their vehicle with the Supplier.

5.2 Any items found will be bagged and stored safely; however, the Supplier accepts no liability for these items.

6. Customer Obligations

6.1 To enable the Supplier to perform its services, the Customer must:

• Provide accurate and relevant information.
• Disclose any known or suspected defects, damage, or weaknesses in the vehicle.
• Remove child seats prior to service.

6.2 The Customer is responsible for insuring their vehicle at all times while it is in the Supplier's possession.

6.3 Failure to disclose defects may void liability and result in additional charges.

7. Illegal Substances or Items

7.1 If illegal substances or items are found in a vehicle, the service will be terminated immediately, the vehicle will be secured, and relevant authorities will be notified.

8. Safety and Premises

8.1 Customers are advised to use designated waiting areas. Public access to work bays is prohibited without prior authorisation.

8.2 The Supplier is not liable for injuries caused by slippery floors, obstructions, or other hazards.

9. Keys

9.1 Customers must ensure they have a spare set of keys. The Supplier is not liable for any issues arising from keys being locked in the vehicle.

10. Refusal of Service

10.1 The Supplier reserves the right to refuse services at its discretion.

11. Products and Chemicals

11.1 The Supplier uses industry-approved products specifically designed for vehicle care. While every precaution is taken, the Supplier is not liable for unforeseen reactions caused by these products.

11.2 Customers are advised to maintain a safe distance from vehicles being treated to avoid exposure to chemicals.

12. Paint Protection Film (PPF)

12.1 The Supplier offers a 5-year warranty on Paint Protection Film. Full warranty details are available in the warranty documentation.

13. Limitation of Liability

13.1 The Supplier is not liable for:

• Third-party damages.
• Damage caused by undisclosed defects in the vehicle.
• Vehicles left outside the premises beyond operational hours.

13.2 The Supplier’s liability is limited to the price of the service provided.

14. Entire Agreement

14.1 These Terms and Conditions constitute the entire agreement between the Customer and the Supplier and supersede any prior agreements.

Cancellation and No-Show Policy

Thank you for trusting Ryan Details Ltd with your vehicle. When you schedule an appointment, we dedicate time and resources to ensure the highest level of care. Please notify us promptly if you need to cancel or reschedule.

For Maintenance Plans

Rescheduling must occur within the selected plan timeframe (e.g., weekly, bi-weekly, monthly). Missed appointments that are not rescheduled within the plan timeframe will still be charged.

For Other Services

A 50% deposit is required for all services, including paint correction, ceramic coatings, and Paint Protection Film. Deposits are non-refundable if cancellation or rescheduling occurs within 48 hours of the scheduled appointment.

We appreciate your understanding and cooperation in adhering to this policy to allow us to accommodate other clients.